Last updated:
1. Who we are
SIGMATELI Limited (company number 16842851) is the data controller for personal data collected through this website. Our registered office is 8 Moncrieff Close, London, E6 5TF, United Kingdom. For privacy questions, contact us at admin@sigmateli.com.
2. What this notice covers
This policy explains how we handle personal data when you visit sigmateli.com, use our contact form, or email or call us using the details on the site. It does not cover client services under separate contracts—those are governed by our agreements with you.
3. Data we collect
- Contact enquiries: name, email address, and any information you choose to provide (for example company name, phone number, service interest, and message text).
- Technical data: our hosting provider may process server logs (such as IP address, request time, and browser type) to deliver and secure the site.
- Cookies: we do not use marketing or analytics cookies on this site. Only strictly necessary cookies may apply if required for security or basic operation.
4. How we use your data
We use personal data to:
- Respond to your enquiry and follow up by email or phone if needed.
- Operate, maintain, and protect the website.
- Comply with legal obligations where applicable.
Lawful basis (UK GDPR): for enquiries we rely on legitimate interests (running our business and communicating with prospective clients) and, where relevant, steps at your request before entering a contract. We do not use your details for unsolicited marketing without your consent.
5. How the contact form works
When you submit the contact form, we validate your input on our server and offer an option to open your own email application with a pre-filled message to admin@sigmateli.com. We do not send your message through a third-party email API as part of that step; delivery depends on your email provider when you send the message.
6. Retention
We keep enquiry correspondence for up to 24 months unless a client relationship continues (in which case we retain records as needed for the engagement and applicable law). Server logs are kept for a shorter period defined by our host.
7. Sharing and processors
We do not sell your personal data. We may share it with:
- Hosting providers (for example Vercel) that store and serve the website.
- Professional advisers where required (for example lawyers or accountants), under confidentiality obligations.
- Authorities when we are legally required to do so.
8. International transfers
Some processors may process data in the United States or other countries outside the UK. Where required, we rely on appropriate safeguards such as the UK International Data Transfer Agreement or other mechanisms recognised under UK law.
9. Your rights
Under UK data protection law you may have the right to access, correct, erase, restrict or object to processing, and data portability in certain cases. You may also withdraw consent where processing is based on consent. To exercise your rights, email admin@sigmateli.com. We may need to verify your identity before responding.
You can complain to the UK Information Commissioner's Office (ICO) at ico.org.uk. We would appreciate the chance to address your concern first.
10. Security
We take reasonable technical and organisational measures to protect personal data. No method of transmission over the internet is completely secure; please avoid sending highly sensitive information through the general contact form.
11. Changes
We may update this policy from time to time. The "Last updated" date at the top shows the current version. Significant changes may also be highlighted on the website where appropriate.